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IT Services
KB articles related to all IT Services
Categories (9)
Accounts and Passwords
KB Articles used to troubleshoot User Accounts and Passwords
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Business Application User Support
Technical and procedural support for enterprise business applications.
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Desktop Hardware and Support
KB acticles used to troubleshoot Desktop issues
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Email and Calendar
KB Articles used to troubleshoot Email and Calendar services
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Telephone and Mobile Devices
KB acticles used to troubleshoot telephone connectivity issues
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Wifi and Network
KB acticles used to troubleshoot Wifi and Network connectivity issues
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UT Print Services
KB articles on UT Print Services including use of the shared campus printers.
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Data Center
KB Articles related to the IMS Data Center(s)
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Digital Accessibility
Guides for making systems and content more inclusive and accessible for everyone, including people with disabilities.
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Articles (32)
Access Epic via Citrix site - MacOS
Access Epic via Citrix site - Windows OS
Axium- Password Reset
Reset or expired password in Axium
Azure Virtual Desktop connection instructions
Exporting and Importing Outlook for Mac OLM (PST) Archive Files
Directions on how to backup Outlook data to an OLM (PST) file that can then later be imported to restore emails and data.
FAQ - Azure Virtual Desktop
First Time Logging into a UTHSCSA Device Remotely
How to login to a computer offsite first time
Global Protect for Mobile Devices
How to connect your mobile device to global protect (vpn)
How to create your domain account on a device from an off-campus location
For users that are stationed out-of-town and the devices must be shipped to them. Therefore they have never signed into the device and their domain account needs to be created for the first time in an off-campus environment.
How to install Axium/MiPACS
How to install Axium and MiPACS on Windows 10
How to Log into an Azure CycleCloud Cluster
How to connect to an Azure CycleCloud Cluster.
How to Turn on Wi-Fi Calling for iPhone and Android
Install Citrix Workspace for MacOS
Installing and enrolling in Intune with Company Portal on a Mac device
How to install and enroll in Intune with Company Portal
Installing Endnote 20 for MAC with intune
Installing Visio/Projects
Instruction to installing Visio or Projects after the license has been assigned to them.
Including instruction on how to confirm the license was assigned to them
Isora – Adding People to Organizational Units
Steps to assign people to Organizational Units in order to complete assessments. The steps include how to assign someone as Organization Unit Head.
ISORA - Removing Duplicate Hosts
This document will walk you through the steps to find and remove duplicate host entries in the inventory for the departments
Join or Leave a Public Distribution Group
Instructions on how to join or leave a distribution group.
Meeting Recordings in OneDrive and SharePoint
Microsoft multi-factor authentication - setup
Move IT TD ticket to another Department
New Clinical Application Hosting Using AICQ
New Stream Vision
Qualtrics-Survey Tool for Faculty, Staff and Students
Qualtrics- Surveys tool to create, maintain and analyze data from surveys.
Radiation Oncology Data Shared Solution
Workflow for Radiation Oncology to accept referrals from external entities.
Refresh Citrix Workspace Apps
The local Citrix app must be refreshed to get the most updated version as the application gets updated on the server. If you get an error message that the app is unavailable, unable to connect to the server, or Unable to launch due to internal error it may be caused by an outdated/stale app. The following steps can refresh the apps and resolve the issue.
Remote Desktop Connection - Windows to Windows Device
The following instructions will assist you in connecting a Windows computer to another Windows computer. Both devices will need to be powered on and connected to UTHSCSA/UTMSA network. If the computer that you will be using is at home or away from the network you will need to be successfully connected to the Global Protect VPN.
Shared calendar appears in the Outlook web app but not in the desktop app
After setting up Office 365 on a new computer and not able to see the shared calendar In Outlook client. The Microsoft 365 feature must be selected in order or the calendar to appear
Sharing Teams Meeting
Software Center – SCCM
Software Center is part of Microsoft’s System Center Configuration Manager (SCCM) which allows IT to deploy, manage, support, and update applications and services across UTHSCSA domain joined computers.
Software Center will allow you to install a variety of licensed software on your own computer without requiring Administrative permissions.
VDI - Axium App is "unresponsive" or "frozen"
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