 IT Services

Reset or expired password in Axium

Directions on how to backup Outlook data to an OLM (PST) file that can then later be imported to restore emails and data.

How to login to a computer offsite first time

How to connect your mobile device to global protect (vpn)

For users that are stationed out-of-town and the devices must be shipped to them. Therefore they have never signed into the device and their domain account needs to be created for the first time in an off-campus environment.

How to install Axium and MiPACS on Windows 10

How to connect to an Azure CycleCloud Cluster.

How to install and enroll in Intune with Company Portal

Instruction to installing Visio or Projects after the license has been assigned to them.
Including instruction on how to confirm the license was assigned to them

Steps to assign people to Organizational Units in order to complete assessments. The steps include how to assign someone as Organization Unit Head.

This document will walk you through the steps to find and remove duplicate host entries in the inventory for the departments

Instructions on how to join or leave a distribution group.

Qualtrics- Surveys tool to create, maintain and analyze data from surveys.

Workflow for Radiation Oncology to accept referrals from external entities.

The local Citrix app must be refreshed to get the most updated version as the application gets updated on the server.  If you get an error message that the app is unavailable, unable to connect to the server, or Unable to launch due to internal error it may be caused by an outdated/stale app. The following steps can refresh the apps and resolve the issue.

The following instructions will assist you in connecting a Windows computer to another Windows computer. Both devices will need to be powered on and connected to UTHSCSA/UTMSA network. If the computer that you will be using is at home or away from the network you will need to be successfully connected to the Global Protect VPN.

After setting up Office 365 on a new computer and not able to see the shared calendar In Outlook client. The Microsoft 365 feature must be selected in order or the calendar to appear

Software Center is part of Microsoft’s System Center Configuration Manager (SCCM) which allows IT to deploy, manage, support, and update applications and services across UTHSCSA domain joined computers.

Software Center will allow you to install a variety of licensed software on your own computer without requiring Administrative permissions.