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Knowledge Base
IT Services
IT Services
KB articles related to all IT Services
Categories (8)
Accounts and Passwords
KB Articles used to troubleshoot User Accounts and Passwords
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Business Application User Support
Technical and procedural support for enterprise business applications.
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Desktop Hardware and Support
KB acticles used to troubleshoot Desktop issues
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Email and Calendar
KB Articles used to troubleshoot Email and Calendar services
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Telephone and Mobile Devices
KB acticles used to troubleshoot telephone connectivity issues
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Wifi and Network
KB acticles used to troubleshoot Wifi and Network connectivity issues
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UT Print Services
KB articles on UT Print Services including use of the shared campus printers.
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Data Center
KB Articles related to the IMS Data Center(s)
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Articles (25)
Axium- Password Reset
Reset or expired password in Axium
Azure Virtual Desktop connection instructions
Exporting and Importing Outlook for Mac OLM (PST) Archive Files
Directions on how to backup Outlook data to an OLM (PST) file that can then later be imported to restore emails and data.
FAQ - Azure Virtual Desktop
First Time Logging into a UTHSCSA Device Remotely
How to login to a computer offsite first time
Global Protect for Mobile Devices
How to connect your mobile device to global protect (vpn)
How to create your domain account on a device from an off-campus location
For users that are stationed out-of-town and the devices must be shipped to them. Therefore they have never signed into the device and their domain account needs to be created for the first time in an off-campus environment.
How to install Axium/MiPACS
How to install Axium and MiPACS on Windows 10
Installing and enrolling in Intune with Company Portal on a Mac device
How to install and enroll in Intune with Company Portal
Installing Endnote 20 for MAC with intune
Installing Visio/Projects
Instruction to installing Visio or Projects after the license has been assigned to them.
Including instruction on how to confirm the license was assigned to them
Isora – Adding People to Organizational Units
Steps to assign people to Organizational Units in order to complete assessments. The steps include how to assign someone as Organization Unit Head.
ISORA - Removing Duplicate Hosts
This document will walk you through the steps to find and remove duplicate host entries in the inventory for the departments
Join or Leave a Public Distribution Group
Instructions on how to join or leave a distribution group.
Meeting Recordings in OneDrive and SharePoint
Microsoft multi-factor authentication - setup
MicroSoft Office 2013 and 2016- Retired
Starting November 1, 2021, the following versions of Outlook for Windows for 2013 and 2016 will not be able to connect with Office365 and Microsoft 365 services
Move IT TD ticket to another Department
New Stream Vision
Qualtrics-Survey Tool for Faculty, Staff and Students
Qualtrics- Surveys tool to create, maintain and analyze data from surveys.
Radiation Oncology Data Shared Solution
Workflow for Radiation Oncology to accept referrals from external entities.
Shared calendar appears in the Outlook web app but not in the desktop app
After setting up Office 365 on a new computer and not able to see the shared calendar In Outlook client. The Microsoft 365 feature must be selected in order or the calendar to appear
Sharing Teams Meeting
Software Center – SCCM
Software Center is part of Microsoft’s System Center Configuration Manager (SCCM) which allows IT to deploy, manage, support, and update applications and services across UTHSCSA domain joined computers.
Software Center will allow you to install a variety of licensed software on your own computer without requiring Administrative permissions.
VDI - Axium App is "unresponsive" or "frozen"
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