IT Services

KB articles related to all IT Services

Categories (9)

Accounts and Passwords

KB Articles used to troubleshoot User Accounts and Passwords
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Business Applications

Technical and procedural support for enterprise business applications.
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Desktop Hardware and Support

KB acticles used to troubleshoot Desktop issues
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Email and Calendar

KB Articles used to troubleshoot Email and Calendar services
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Telephone and Mobile Devices

KB acticles used to troubleshoot telephone connectivity issues
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Wifi and Network

KB acticles used to troubleshoot Wifi and Network connectivity issues
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UT Print Services

KB articles on UT Print Services including use of the shared campus printers.
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Data Center

KB Articles related to the IMS Data Center(s)
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Digital Accessibility

Guides for making systems and content more inclusive and accessible for everyone, including people with disabilities.
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Articles (33)

Access Epic via Citrix site - MacOS

Access Epic via Citrix site - Windows OS

Activate Citrix Workspace

Steps to manually configure the Citrix Workspace app to add the Epic Hosted UT Epic workspace.

Azure Virtual Desktop - Opening Applications and Desktops

Azure Virtual Desktop connection instructions

Converting TDX tickets (Move To Application)

Exporting and Importing Outlook for Mac OLM (PST) Archive Files

Directions on how to backup Outlook data to an OLM (PST) file that can then later be imported to restore emails and data.

FAQ - Azure Virtual Desktop

First Time Logging into a UTHSCSA Device Remotely

How to login to a computer offsite first time

How to Log into an Azure CycleCloud Cluster

How to connect to an Azure CycleCloud Cluster.

How to log into Zoom for Government

How to Turn on Wi-Fi Calling for iPhone and Android

Install Citrix Workspace for MacOS

Installing and enrolling in Intune with Company Portal on a Mac device

How to install and enroll in Intune with Company Portal

Installing Endnote 20 for MAC with intune

Installing Visio/Projects

Instruction to installing Visio or Projects after the license has been assigned to them.
Including instruction on how to confirm the license was assigned to them

Isora – Adding People to Organizational Units

Steps to assign people to Organizational Units in order to complete assessments. The steps include how to assign someone as Organization Unit Head.

ISORA - Removing Duplicate Hosts

This document will walk you through the steps to find and remove duplicate host entries in the inventory for the departments

Join or Leave a Public Distribution Group

Instructions on how to join or leave a distribution group.

Meeting Recordings in OneDrive and SharePoint

Microsoft multi-factor authentication - setup

Move IT TD ticket to another Department

Moxi Robot Elevator Flyer Riding with Moxi

This article provides information on what to expect when riding an elevator with Moxi.

Moxi Robot Modify Task at Arrival Instructions

This article shows how to modify task when Moxi arrives for pickup.

New Stream Vision

Qualtrics-Survey Tool for Faculty, Staff and Students

Qualtrics- Surveys tool to create, maintain and analyze data from surveys.

Radiation Oncology Data Shared Solution

Workflow for Radiation Oncology to accept referrals from external entities.

Refresh Citrix Workspace Apps

The local Citrix app must be refreshed to get the most updated version as the application gets updated on the server.  If you get an error message that the app is unavailable, unable to connect to the server, or Unable to launch due to internal error it may be caused by an outdated/stale app. The following steps can refresh the apps and resolve the issue.

Remote Desktop Connection - Mac to Windows Device

Remote Desktop Connection - Windows to Windows Device

The following instructions will assist you in connecting a Windows computer to another Windows computer. Both devices will need to be powered on and connected to UTHSCSA/UTMSA network. If the computer that you will be using is at home or away from the network you will need to be successfully connected to the Global Protect VPN.

Sharing Teams Meeting

Software Center – SCCM

Software Center is part of Microsoft’s System Center Configuration Manager (SCCM) which allows IT to deploy, manage, support, and update applications and services across UTHSCSA domain joined computers.

Software Center will allow you to install a variety of licensed software on your own computer without requiring Administrative permissions.

VDI - Axium App is "unresponsive" or "frozen"