IT Services

KB articles related to all IT Services

Categories (8)

Accounts and Passwords

KB Articles used to troubleshoot User Accounts and Passwords
Expand

Business Application User Support

Technical and procedural support for enterprise business applications.
Expand

Desktop Hardware and Support

KB acticles used to troubleshoot Desktop issues
Expand

Email and Calendar

KB Articles used to troubleshoot Email and Calendar services
Expand

Telephone and Mobile Devices

KB acticles used to troubleshoot telephone connectivity issues
Expand

Wifi and Network

KB acticles used to troubleshoot Wifi and Network connectivity issues
Expand

UT Print Services

KB articles on UT Print Services including use of the shared campus printers.
Expand

Data Center

KB Articles related to the IMS Data Center(s)
Expand

Articles (25)

Axium- Password Reset

Reset or expired password in Axium

Azure Virtual Desktop connection instructions

Exporting and Importing Outlook for Mac OLM (PST) Archive Files

Directions on how to backup Outlook data to an OLM (PST) file that can then later be imported to restore emails and data.

FAQ - Azure Virtual Desktop

First Time Logging into a UTHSCSA Device Remotely

How to login to a computer offsite first time

Global Protect for Mobile Devices

How to connect your mobile device to global protect (vpn)

How to create your domain account on a device from an off-campus location

For users that are stationed out-of-town and the devices must be shipped to them. Therefore they have never signed into the device and their domain account needs to be created for the first time in an off-campus environment.

How to install Axium/MiPACS

How to install Axium and MiPACS on Windows 10

Installing and enrolling in Intune with Company Portal on a Mac device

How to install and enroll in Intune with Company Portal

Installing Endnote 20 for MAC with intune

Installing Visio/Projects

Instruction to installing Visio or Projects after the license has been assigned to them.
Including instruction on how to confirm the license was assigned to them

Isora – Adding People to Organizational Units

Steps to assign people to Organizational Units in order to complete assessments. The steps include how to assign someone as Organization Unit Head.

ISORA - Removing Duplicate Hosts

This document will walk you through the steps to find and remove duplicate host entries in the inventory for the departments

Join or Leave a Public Distribution Group

Instructions on how to join or leave a distribution group.

Meeting Recordings in OneDrive and SharePoint

Microsoft multi-factor authentication - setup

MicroSoft Office 2013 and 2016- Retired

Starting November 1, 2021, the following versions of Outlook for Windows for 2013 and 2016 will not be able to connect with Office365 and Microsoft 365 services

Move IT TD ticket to another Department

New Stream Vision

Qualtrics-Survey Tool for Faculty, Staff and Students

Qualtrics- Surveys tool to create, maintain and analyze data from surveys.

Radiation Oncology Data Shared Solution

Workflow for Radiation Oncology to accept referrals from external entities.

Shared calendar appears in the Outlook web app but not in the desktop app

After setting up Office 365 on a new computer and not able to see the shared calendar In Outlook client. The Microsoft 365 feature must be selected in order or the calendar to appear

Sharing Teams Meeting

Software Center – SCCM

Software Center is part of Microsoft’s System Center Configuration Manager (SCCM) which allows IT to deploy, manage, support, and update applications and services across UTHSCSA domain joined computers.

Software Center will allow you to install a variety of licensed software on your own computer without requiring Administrative permissions.

VDI - Axium App is "unresponsive" or "frozen"