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Move IT TD ticket to another Department
Move IT TD ticket to another Department
Tags
move
transfer
applicaiton
Move to Application
From TDNext, select Actions
Select Move to Application
Select your Destination
Read note in highlighted area
Add your comments in the comment field
Optionally you can enter the responsible person or group
Select Move
in top left hand corner
Additional Notes:
The Request number will remain the same and the requestor will continue to be able to see the request in MyServiceCenter.
You can add yourself as a contact on the original request before moving it to be able to search for and see the request in MyServiceCenter after the transfer.
NOTE: If moved to a destination that you do not have rights to, it will show a Permission Denied message (as shown below). The request, however, has been moved to the new service group.
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Details
Article ID:
92218
Created
Fri 9/22/23 2:42 PM
Modified
Fri 9/22/23 2:42 PM
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://uthscsa.teamdynamix.com/TDClient/2009/Portal/KB/ArticleDet?ID=92218">https://uthscsa.teamdynamix.com/TDClient/2009/Portal/KB/ArticleDet?ID=92218</a><br /><br />Move IT TD ticket to another Department