FAQ - Azure Virtual Desktop

Frequently Asked Questions – Azure Virtual Desktop 


Q: What is Azure Virtual Desktop (AVD)? 

A: AVD is a desktop and app virtualization service that runs on the cloud. 


Q: How can I request access to AVD? 

A: Submit a Service Request in My Service Center in the Team Dynamix website. 


Q: What applications are available on AVD? 

A: A list of default applications is listed in the service request description. Any other department-related applications can be added if formally requested. 


Q: Will AVD be available on a 24-hour basis? 

A: AVD has been optimized for peak performance between 6am and 6pm to accommodate the most users. It will be available outside these hours but on a reduced scale. If a user needs to login in the middle of the night to troubleshoot an issue it may take longer than normal for the desktop to come up. 


Q: Microsoft Teams has become an integral tool for daily work. What are the known limitations when using Teams in AVD? 

A: Below are the known issues and limitations when using Teams in AVD (very important): 

  -Media optimization for Teams is only supported for the Remote Desktop client on machines running Windows 10 or later or macOS 10.14 or later 

 -Zoom in/zoom out of chat windows isn't supported. 

-This feature doesn't support uploading custom background images. 

-This feature doesn't support content sharing for redirected videos during screen sharing and application window sharing. 

-The following issues occur during application window sharing:  

  • You currently can't select minimized windows. To select windows, you'll need to maximize them first. 

  • If you've opened a window overlapping the window you're currently sharing during a meeting, the contents of the shared window that are covered by the overlapping window won't update for meeting users. 

  • If you're sharing admin windows for programs like Windows Task Manager, meeting participants may see a black area where the presenter toolbar or call monitor is located. 


Q: Does AVD have any backup or high availability fail over feature if there is a local Azure data center issue? 

A: For the current pilot roll out there is no backup or disaster recovery. This will be re-evaluated when AVD is at production release. 


Q: My workstation has multiple mapped drives; will these be available on my AVD session? 

A: Currently there will be a default mapped User drive for any personal files. For any other departmental drives that a user needs access to please contact the Helpdesk for assistance.  


Q: What are some of the most common Use Cases for AVD usage? 

A: Simple Remote Working – AVD allows employees to access their work files and applications from any computer that they currently have. 

Contractors and temporary workers – an AVD session can be spun up within minutes to give temporary access to contractors without having to physically give them hardware or full access to work systems. 

Education and Schooling – AVD will allow students access to their files and school desktop from anywhere. 


Article ID: 92194
Wed 5/24/23 3:23 PM
Wed 5/24/23 3:51 PM