KB Articles used to troubleshoot Email and Calendar services

Articles (27)

Add a shared Mailbox or Calendar to Outlook

Add a shared mailbox or calendar to your outlook

Add shared mailbox on the Outlook Web App profile- with non owner permission

The following steps will add a shared mailbox that a user already has permissions to. It will add the shared mailbox folder under the user personal mailbox.

Adding Public Folders in OWA

Public Folders have been moved over to the Exchange 2013 servers.

Adding\Removing Delegates in Outlook

this is how you set send on behalf for shared mailboxes and user mailboxes

An email message sent with ++ in the subject line is not sent as a protected envelope

A message flagged to be a secure message (using ++ in the subject line) is received by the recipient as a normal message instead of a "protected envelope".

Can’t open other user's Outlook inbox folder

•Permissions were granted but couldn’t see the folder, need to add the folder to your Outlook

Changing your name, title, phone number, or office location in the directory

User needs to change the name, title, phone number, and/or office location listed in the directory and Global Address Book.

E-mail message size limits

You attempt to send an e-mail with a large attachment, or someone outside the university attempts to send you an e-mail with a large attachment, and the message is rejected due to size.

Email Profile setting if your account freezes or hangs

A setting that needs to be checked and confirmed or changed for outlook and for the migration to Exchange on line

Exchange Online Email - POP/IMAP Settings

User needs to reconfigure their POP or IMAP mail client after being migrated to Exchange Online.

How to Add or Delete Members to an Outlook Distribution List

This article helps the Dist. List owners how to add or remove members using their Outlook client.

How to Set Permissions if you are the Owner of a Shared Mailbox or Calendar

The owner of a shared mailbox is the one who grants and removes access for individuals in their department. These procedures are the industry standard for security and compliance.

Import PST into Outlook

With the larger email quotas you get on Office 365, we recommend you move mail from your .pst files (personal folders) to your Office 365 account. This allows you to access all of your email no matter what computer you are using.

NOTE: Large .pst files may cause Outlook to crash. If you have a large .pst file and Outlook crashes, restart the process making sure to not import duplicate items. The process will continue where it was when Outlook crashed.

Name changes are not reflected in Outlook Global Address List (GAL)

A requested name change or e-mail address change has been processed by IMS but is not appearing in the Global Address List (GAL) in Outlook.

Not Receiving emails from Outside Our Domain

two placed to look if the user is not receiving emails from inside or outside UTHSCSA

Prohibited e-mail attachments

You received a notice that an e-mail file attachment is prohibited and you need to be able to send or receive the file.

Send mail from a shared mailbox - Save-Sent-Items-To - Direct replies to

Sending emails from shared mailbox and receiving replies from that sent email

Set up new/edit email group in Outlook

How to set up a team/group email within your contact list so you don't have to keep adding the people each time you need to send an email.

Why do the owner permissions that I see in Outlook for a shared mailbox not match the owner IMS sees set for that mailbox on the server?

Why do the owner permissions that I see in Outlook for a shared mailbox not match the owner IMS sees set for that mailbox on the server?