BEFORE RESETTING PASSWORD
- VERIFY BADGE # AND DATE OF BIRTH
- USER MAY HAVE A DIFFERENT USER NAME IN AXIUM
In your VDI session, open Axium client software (pinned to your task bar)
Log with in user name + password
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Click on Action then Maintenance
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Click on Users
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Enter criteria and search for user by first name or last name or user name
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Double click on the name
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Password Reset
- Clear out Password changed date
- Clear out the password and replace it with Temp1234
- Save
- Close
- Done
- The user will be prompted to change their password. Use Temp1234 as the old password
Expire password- How to find an expired account
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- If the expired field has a date in it, clear it out (Step 3)
- Clear the password (step 2)
- Type new password Temp1234 (Step 2)
- Clear the password changed date and save and close (step 1, step 4 and step 5)
- Open again and clear out password change date
- Done
User's profile
Do not change the password under Card logon
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