BEFORE RESETTING PASSWORD
- VERIFY BADGE # AND DATE OF BIRTH
- USER MAY HAVE A DIFFERENT USER NAME IN AXIUM
In your VDI session, open Axium client software (pinned to your task bar)
Log with in user name + password
Click on Action then Maintenance
Click on Users
Enter criteria and search for user by first name or last name or user name
Double click on the name
Password Reset
- Clear out Password changed date
- Clear out the password and replace it with Temp1234
- Save
- Close
- Done
- The user will be prompted to change their password. Use Temp1234 as the old password
Expire password- How to find an expired account
- If the expired field has a date in it, clear it out (Step 3)
- Clear the password (step 2)
- Type new password Temp1234 (Step 2)
- Clear the password changed date and save and close (step 1, step 4 and step 5)
- Open again and clear out password change date
- Done
User's profile
Do not change the password under Card logon
