1. Open Outlook and navigate to your Junk folder.
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2. Locate an email that should not have been routed to the Junk folder and right click on the message.
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3. From the menu that appears mouse down the list to Junk and a secondary menu will appear.
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4, The secondary menu provides various options on how you can prevent future emails from being sent the Junk fold.
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- Never Block Sender: This option will prevent the specific email address from being routed to the Junk mail folder.
- Never Block Sender’s Domain: When selecting this option any email addresses from that specific domain will not be sent to the Junk mail folder.
- Never Block this Group or Mailing List: Selecting this option will prevent emails from being routed to the Junk mail folder where you are on the mailing list, or you part of a distribution list.