Problem:
User needs to reconfigure Mac OS Mail after being migrated to Exchange Online.
Resolution:
User will need to create a new profile in Mail to log into Exchange Online.
Steps:
Add an email account to Mac OS X Mail
- Open Mail
- If you've never used Mail to set up an email account, the Welcome to Mail page opens. Go to step 2.
- If you've used Mail to create email accounts, select Mail > Add Account.
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- Select Exchange and click Continue
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- Enter your name, email address, and password for your Exchange account, and click Sign In.
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- On the “Sign in to your Exchange account using Microsoft?” screen, click Configure Manually.
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- Type your password and click Sign in.
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- You will receive an error “Unable to verify account name or password”. Edit the “User Name” field to reflect username@win.uthscsa.edu and click Sign In.
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- Choose the Mac apps you want to use with this account. Available choices are Mail, Contacts, Calendar, Reminders, and Notes. When finished, click Done
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For additional articles on Exchange Online, click here.
For assistance, contact the Service Desk at 210-567-7777, Option 1.