Problem:
User needs to reset email on Mac Desktop/Laptop due to migration to Exchange Online.

Resolution:
User will need to delete and re-create their Outlook email account.

Steps:

Delete an email account in Outlook for Mac

1.     Open Microsoft Outlook

2.     Select Tools > Accounts.

3.     On the left-hand side of the window, select the account you want to delete.

4.     In the lower left of the Accounts box, click the minus (-) sign

5.     Select Delete.

Add an email account to Outlook for Mac

1.     Open Microsoft Outlook

2.     Select Tools > Accounts.

3.     Click the plus (+) sign > New Account.

4.     Type your email address > click Continue.

5.     You will be redirected to Office 365 sign in. Type your password > click Sign in.

6.     If prompted by Outlook > Enter username (username in form of username@uthscsa.edu) and password. Select “Remember this password in my keychain” and click OK.

7.     Select Done.

For additional articles on Exchange Online, click here.

If you need further assistance, please contact the Service Desk at 210-567-7777.