Problem:
User needs to reset email on Mac Desktop/Laptop due to migration to Exchange Online.
Resolution:
User will need to delete and re-create their Outlook email account.
Steps:
Delete an email account in Outlook for Mac
1. Open Microsoft Outlook
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2. Select Tools > Accounts.
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3. On the left-hand side of the window, select the account you want to delete.
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4. In the lower left of the Accounts box, click the minus (-) sign
5. Select Delete.
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Add an email account to Outlook for Mac
1. Open Microsoft Outlook
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2. Select Tools > Accounts.
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3. Click the plus (+) sign > New Account.
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4. Type your email address > click Continue.
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5. You will be redirected to Office 365 sign in. Type your password > click Sign in.
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6. If prompted by Outlook > Enter username (username in form of username@uthscsa.edu) and password. Select “Remember this password in my keychain” and click OK.
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7. Select Done.
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If you need further assistance, please contact the Service Desk at 210-567-7777.