Services A-Z (203)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


Access Control

Request replacement keys, re-core door locks, card swipes, cypher locks

Access to GCCRI Linux Servers

Access to GENIE HPC Cluster


Support for AxiUm accounts including passwords, access, add/change user profiles.

Ad Hoc/Other Reporting Requests

ADA Reasonable Accommodation Request

Request a reasonable accommodation under the Americans with Disability Act (ADA)

Add Storage to UT Health Email Account

Request additional storage for UT Health exchange email account (250MB)

Administrative Privileges Exemption

All extended leave requests

Identify which leave types are best suited to support EEs request

Annual (Standing Work Order)

Standing work order for year-round, recurring services


Backup and Restore

Systems Operations and Administration offers Offsite Data Storage, Server Data Backups, and a restore service for customers having a Server Management Agreement or Leased Mass Storage.

Branding, Name and Logo Use

Review and approve requests for the UT Health San Antonio logo and name usage and placement, to ensure brand protection and compliance.​


Centralized Server Exemption

Chartfield Changes

Check on a Work Order Status

Check on a Work Order Status


Compensation, Classification & Job Title

Consultation on compensation matters such as promotions, compensation rates, market data, FLSA classifications, full/part-time status changes, and job titles

Computer Quotes and Recommendations

Request quotes for Dell computers.

Computer Screen Lock Exemption Request

Request for a Computer Screen Lock exemption for a University-owned computer if computer screen lock needs to be different from the 15-minute standard

Concierge Employee Benefits Overview

I have questions on my benefit elections

Conduct Employee Engagement Consultation

Request an Employee Engagement Consultation

Conference Calling Accounts (Toll / Toll Free)

Personal conference calling services are now available upon request to host conference calls for business use only.

Contact Us

Click here to submit an inquiry directly to your Team Analyst regarding:
Budget Inquires
Variances (VIP Reporting)
Projections (VIP Reporting)
Faculty Compensation
Faculty Effort
Other Financial Related Requests

Create New Project Request

The Project Request service is used to initiate a new IT service, process, and/or product.

Create/Modify/Inactivate a POI

Request to create, modify or inactivate an active POI.

Creative & Graphic Design

Create and design print and web marketing materials for a wide variety of audiences including faculty, staff, prospective/current students and external audiences.


Customize Active Directory photo

Change photo displayed in Outlook, Jabber, and Office 365.


Database Administration (DBA) Services

Provide performance monitoring, backup & recovery and refreshment of an Oracle environment. Also provides support for application upgrades utilizing Oracle databases.

Department Managed Storage

Develop a Custom Training Program

Request a custom training program

Digital Certificates

Digital certificates allow the user to substitute a handwritten signature. Digitally signing PDF files is the preferred format for distribution of certain documents at UT Health San Antonio.

Digital Content Support & Training

Review existing content, guidance on writing for the web, social platforms and our intranet. Training is also provided on a regular basis for WordPress site management.

Display Services

Features: Displays, Banners, Signs, and Posters - We can design or use your art for whatever it is that you need. If you can imagine it we can most likely do it. Here are just some of the services we provide: foam core and board mounting, laminating, indoor and outdoor banners, retractable and free standing banners, signage, table runners, posters and poster tubes. It can all be found at this one stop service. For more information and pricing call 210-567-2315 or email to request Display Services. Our Display Team has produced award winning cutting edge designs for our customers.

Domain Name Purchase or Marketing URL/Redirect request

Purchase a new website URL / Marketing URL or request a redirect from an out-of-date site to an updated web location.

Duo Two Factor Authentication (2FA) Enrollment

Duo is the Two Factor Authentication (2FA) solution used to authenticate into the UT Health SA Virtual Private Network (VPN).



This service is for assistance with deleting and editing Axium Forms, Consents, Scanned docs, Tx Notes, and Contact Notes.

Editing Support

Provide editorial review of materials intended for university-wide dissemination and public-facing audiences.

Editor Access Request

Once a department editor has completed a scheduled training, they can request access to a university website. This request will still need to be reviewed and approved by either marketing or a department administrator.

Employee Leave Support

I have questions on my Leave Accruals, Leave Balances, or Prior State Service

Employee Onboarding

My employee will start soon and I have questions on his/her onboarding.

Employee Record

I would like a copy of my employment record.

Employee Relations Support

Consultation on employee relations matters

Employee Separation

Consultation on the type of employee separation and process

Employment Record

My employee has incorrect information in HCM.

Employment Verification

Question on employment verification or The Work Number.

Enable Jabber for Computer and/or Mobile Device

Enable Jabber for Computer and/or Mobile Device

Encryption Exemption

Encumbrance Clean Up

Endeavor/Hyperion/Sharepoint Access Requests


Custom signage, desk and wall name plates, plaques


Support for keyboard, mouse, monitor, document scanner, printer, signature pad, tablet and other peripherals.

Event Promotion

Promotion of internal and external events such as conferences, seminars, and community events.

Event Set-Up

Request a one-time set-up of venues for in-person meetings, conferences and special events

EVPFPO Administrative SharePoint Access

Exceptional Expenses

External Communications

Support communications efforts geared toward the community, alumni, patients, donors and friends of the university.


Faculty Data Request

Request LSOM Faculty Data or Dashboard Metrics on Faculty Services.

Federated Identity Management and Single Sign On (SSO)

Request for Shibboleth, ADFS, or LDAP single sign-on (SSO) integration for a new application. There is an annual fee of $100.

File Share Access

Request to add or modify group memberships to existing LMS Contracts, IMS managed departmental file servers and web servers.

Filing for a Grievance/Complaint

Common complaints (challenges with leadership, discrimination, harassment)

Fix / Enhance an Existing Digital Presence

Fix, optimize or suggest enhancement to an existing university website/platform, web app and/or social media presence.

Fixed Price

Variety of services from installing electrical outlets to office refreshes with set costs

Folder Access

Fuel Card - Order

Fuel Card - Reconcile


General Learning and Development

L&LD questions not related to UTH Learns or custom training

Group Account and Password Exemption


Hiring an Employee

I have questions on the process to hire a new employee.

Hosted Applications and/or Database

This service is for small applications that can run on a shared Windows server and for requests for MS SQL or MySQL database hosting.

HR Reporting

Request a new HCM HR Query, HR Report, or Maintenance of existing report

HR System Access

Request access to a HR System

HR System Support

Request support on a HR System


I have no coverage

I need proof of coverage

I need to order something

I-9 Renewal

My Visa was renewed and need to update my I-9


Support for x-rays. Includes MiPACS, Dolphin, InVivo, Sensors, Scan-X, Pano, CBT.



This service is for assistance with installing AxiUm and related software on a new computer.

Inter-Departmental Transfer (IDT)

Inter-Departmental Transfer (IDT)

Internal Communications

Support communications efforts geared toward the faculty, staff, students and residents.

Invoice / Billing


Leased Mass Storage (LMS) - New Contract

Leased mass storage (LMS) is data file storage for groups and/or individuals on a server that is managed and maintained by IMS and includes workstation configuration and access administration of file services.

Leave of Absence, including FMLA, and Short-Term Disability Benefits

General questions about leave of absence eligibility or short-term disability, submitting a request or claim, update on claim status, notify returning from leave, a need to extend leave, or any other request for leave or short-term disability benefit.

Life Events (Family Status Changes)

I have questions on a family status change

LISTSERV and Distribution List Services

Request creation of a LISTSERV or Exchange distribution list, changes to an existing list, or assistance for issues with an existing list.

LISTSERV or Distribution List

Request creation of a LISTSERV list or Exchange distribution list or changes to an existing list.


Request assistance for LISTSERV issues.

Long Distance Services

IMS / Infrastructure Solutions provides long distance services for UT Health SA. Long distance authorization codes are created for UT Health SA employees and are solely intended for use by the individual to whom the code was issued.

LSOM OFF Service Request

Request for LSOM Office for Faculty Process Services.


Manage HR Dashboards

Request new HR Dashboard or Maintenance of HR Dashboard

Marketing and Communications Campaigns​

Create a marketing plan to assess, recommend and promote products and services.

Marketing and Research Analysis

Identify marketing insights from data, performance metrics, market information on target markets, and provide strategic marketing guidance to meet business objectives.

Media Relations

Garner external publicity through print, online, broadcast/news outlets and academic/journal and trade organizations for the university’s achievements in its education, research, clinical care and community service missions.​

Mobile Device Management Enrollment

Service request for departmental owned mobile devices to be added to the UT Health Mobile Device Management (MDM) solution.

Mobile Device Management Exemption

Mobile Device Services

Request services related to Pagers, Mobile Phone Upgrades, and Mobile Internet Services (Hotspots)


Intra-office relocation, move furniture and equipment between campuses

MSA Timesheets

MyCloud Cancel Service

Cancel one or more MyCloud paid services.

MyCloud Issues

If you can’t find a solution by searching the Knowledge Base for MyCloud, you can open a ticket to request help from the IMS Service Desk.

MyCloud New Service

MyCloud is the UT Health SA Private Cloud storage service for sharing sensitive documents with internal and external colleagues. It is similar to Dropbox but is sanctioned for use of sensitive data, unlike the Public Cloud.


Network Account Request

Create a UT Health SA network domain account, change a domain account, disable account for faculty, staff, student, vendor or guest.

Network Cable Install / Activation

Network cable installs / activation

Network Services (Basic and Advanced)

Basic network service includes static IP and DNS requests. All network connectivity for UT Heath SA is also provided.

Advanced network service includes Wireless Access Points (WAP) and services that require architectural network design/assistance.

Network Services (Break / Fix)

IMS / Infrastructure Solutions provides break / fix assistance for all network services.

New Department ID Request

New Job Description

Request a new Job Description

New Project Requests

New Website Planning and Consultation

Begin process to plan a new website.


On Call (DPO) Payout to Faculty

Online Directory Corrections

Request a correction to the UT Health Online Directory.

Other Software

Support for, AStar, Sterile Track, EasyMarkit

Other Work

General, un-categorized work


Patch Management Exemption

Photo Search Service

Get help finding a specific photo from UT Health San Antonio’s photo gallery.


Schedule your photo appointment using our convenient Online Scheduling System.

Physician Relations Services

Support strategic growth by increasing referrals for priority service lines, build and maintain strong relationships with aligned and non-aligned physicians; boost physician engagement. Maintain a personal, human connection with both the physicians of the clinical practice and those that provide referrals.

PLF form requests

I have a PLF form that needs to be completed by HR

PO Payment - Capital Projects

Policy Interpretation

Interpretation and consultation of policy

Port Security Exemption

Position Funding

Change the source of funds for a position. Create, Modify, Inactivate, Activate a Position or Position Data.

Position Management

Consultation on position management


Submit business travel related reimbursement requests for faculty, staff, and students.


Authorization to travel. Request assistance planning and arranging travel related logistics. For business related domestic and international travel.

Primary Investigator (PI) Changes


Request purchases via a departmental card similar to a credit card. Purchases limited in scope via H.O.P Policy

ProCard - Order

ProCard - Reconcile

Profile Support (Enhanced Web)

Request a new UT Health San Antonio academic web profile, a delegate, or technical support related to the enhanced web profiles.

Program Study

Request a Program Study for a basic outline of a project, project site sketch and scope of work

Progressive Disciplinary Action/Performance Management

Consultation on steps to follow in addressing misconduct, behavior and/or performance

Public Relations

Provide guidance for creating and managing integrated public relations strategies and complementary communications plans for the university’s achievements in its education, research, clinical care and community service missions. Also provide crisis communications strategy development and planning.​


Procure contracts, supplies, goods and services through the purchase order process.




RDSH Published Application

Request access to University Published Applications like Chrome, FireFox, and Edge or request a client-based application be published using RDSH technology (minimum 50 concurrent licenses)

Reconciliations (VIP Reporting)

Recruitment and Marketing for Clinical Trials

Request a consult to promote enrollment into clinical trials and/or important clinical trials to leverage the research brand of the organization.


Renovation projects include but are not limited to office, laboratory, classroom and interior renovations that involve new carpet and furniture


Support for data retrieval. Includes report creation, changes, troubleshooting, user access.

Request a New Digital Presence or Consult

Start the process of planning a new UT Health San Antonio website, Social Media presence or configuring a web app. If you’re unsure where to begin, and would like to talk to someone, start here.

Request a Payment

Request payment of an invoice from a vendor. Request reimbursement for an employee. Formerly known as State and Local Voucher.

Request New Server or Move Server

IMS System Operations and Administration offers managed servers, hosted server environment, virtual servers, physical servers, and server software installation services.

Request or Change Access to Shared Campus Printers

Request or change access to the shared campus printers that are located throughout the hallways.

Request to Close Project

This form is used to request the close out of expired or no longer needed projects.

Request to Close Project - Sponsored Program

Resource Triage - Personal Concerns

Consulation on available resources, such as EAP, Staff Emergency Fund, Sick Leave Pool, etc.

Retirement Support

I have questions on my retirement


IMS / Infrastructure Solutions provides a digital fax solution, RightFax.

Risk Assessment Services (Third Party, Apps and Services for Research, and Office 365)

Risk assessment to ensure third-party compliance with University data protection policies. Risk assessment for Apps and Services for Research to ensure compliance with University data protection policies. Submit a service request for Information Security to assess the risk of an app, add-in, or connector for Office, Office 365, and SharePoint online.


Salary Cost Transfer

Salary Cost Transfer

Salary Cost Transfer for Fund Groups 41002-44999

Server Support and Administration

IMS System Operations and Administration offers managed servers, hosted server environment, virtual servers, physical servers, and server software installation services.

Service Level Agreement (SLA - BSS)

Service Level Agreements with IMS Business Support Services

Shared Mailbox / Calendar

Request to create, delete, or modify a shared/resource mailbox.

SharePoint - Consult / Cancel

SharePoint is a tool that allows you to collaborate with your colleagues, store, organize and share information and to create and maintain web sites.

SharePoint - New Site

SharePoint is a tool that allows you to collaborate with your colleagues, store, organize and share information and to create and maintain web sites.

Software Installation on GENIE HPC Cluster

Space and Renovations

SSL Certificates

Request a new certificate or renew current SSL certificate for website encryption.

State Funds

State or UT Health San Antonio Service Time

Inquiry about anniversary date, months of service or increase to CIP or vacation

Strategic Workforce Planning

Consultation on strategic workforce planning and organization design


Telephone Issues (Break / Fix)

IMS / Infrastructure Solutions provides break / fix assistance for all related telephone services, including voicemail, telephones, conference calling services, and long distance service.

Telephone, Voicemail, and Conference Calling Unit Services

Includes installation of new phones, disconnects, moves, and changes for existing telephones services. Voice mail service via Cisco Unity is also provided. This service allows you to retrieve our voice messages and view missed calls through Cisco Jabber or your Cisco Telephone. Departments may purchase conference units with expandable microphones directly from IMS / Infrastructure Solutions. Each unit will have a unique telephone number assigned to the unit.

Telephony (PID/Dept ID)-Billing Changes

IMS / Business Office provides PID/DEPT ID changes for Telephony Services for UT Health SA.  Request to change the existing monthly reoccurring PID and/ or Dept ID for a telephone, mobile phone, long distance code, or pager.

Temperature Self-Screening Station

Temporary Employee

Request a Temporary Employee (Non-Independent Contractor)

Termination Appeal

Request consultation on the termination appeals process

Time & Attendance

Request on Time & Attendance questions.

Time Clock Incident

Time Clock Installation Request

Trainee Stipend/Salary Change

Transfer of Expenditures (TOE)

Transfer of Expenditures (TOE)

Transfer of Expense Fund 41002-44999 (Non-Salary)

Transfer of Funds (TOF)

Transfer of Funds (TOF)


AxiUm support for Mac or PC. Includes problems connecting to Axium, error messages, loss of functionality.

Two-Factor Authentication Exemption


Unsupported Device Configuration Exemption

Unsupported Operating System Exemption

Usability Testing and Audience Research

The User Experience team at UT Health San Antonio can perform research activities that will allow us to better understand user behaviors, needs, and motivations. We can also help you identify your current and appropriate audiences.

UT Health Careers System Access

Request access to UT Health Careers

UT Health Computer Repair and Servicing

Request support for UT Health computers and peripherals / accessories

UT Health Email Changes, New Email Account Requests, and Shared Mailbox/Calendar Services

Request changes to an existing UT Health email account. This includes changing ownership, email forwarding, granting send as or send on behalf permissions, requesting access to an email account of a terminated or transferred employee. You also have the option to request the creation of a UT Health Email Account (

UT Health Email Issues

Use this option if you experience email incidents related to OWA, Outlook or mobile phone issues.

UT Health Learns LMS

Questions on current learning programs offered

UT Health San Antonio Photo Gallery Subscription

Download photos from UT Health San Antonio with a yearly subscription.


Variance Reporting (VIP Reporting)

VDI Add, Cancel or Change

Add a software application to an existing group of virtual desktops, cancel a virtual desktop, or change the user of a virtual desktop.

Vector System Access

Request access to vector system


Video production for marketing, communications, promotions and instruction.

Virtual Desktop Lite

Virtual Desktop Lite service provides users with remote access from anywhere on any device to a full Windows desktop hosted in the data center. 2 vCPU / 6 GB RAM / 5 GB Profile Space

Virtual Desktop Power User

Virtual Desktop Power User service provides users with remote access from anywhere on any device to a full customizable Windows desktop hosted in the data center. 2 vCPU / 8 GB RAM / Localized Profile Space / 100 GB Hard Disk for Applications

Virtual Desktop Standard

Virtual Desktop Advanced service provides users with remote access from anywhere on any device to a full customizable Windows desktop hosted in the data center. 2 vCPU / 6 GB RAM / 20 GB Profile Space / 20 Hard Disk for Applications

Virtual Work Support

Consultation on supporting a virtual work environment


Web Application Security Assessment

Request a security scan/assessment of a web application.

Website Hosting

Host a Website

Website Update / Maintenance

Request assistance with updating content or making a design/functionality change on an existing website.



Request a Zoom account.