Enterprise Research Management System (ERMS) Support

NOTE: If this is an urgent issue, please call 210-450-6666.

• Click the “Request Service’ button to request assistance or report application and product issues. Types of requests include and are not limited to: central office permission updates, module configuration, general application guidance.
   
• For non-technical
  • Issues and module specific questions, reach out to the offices at: Agreements: contracts@uthscsa.edu; COI & COC: coi@uthscsa.edu ; IRB: irbreliance@uthscsa.edu; IACUC/ARC: arc@uthscsa.edu
  • Additional information relating to the ERMS platform and its modules can be found at https://uthscsa.edu/vpr/services/erms 
     
• Report Requests 
  For Report requests that include data from many modules and cannot be included into the ERMS solution, please use the 'Reports Request' option found here:https://uthscsa.teamdynamix.com/TDClient/2009/Portal/Requests/ServiceCatalog?CategoryID=15012
  
  For Reports to be added inside ERMS and for a single module, please use this ticket, and follow instructions provided in this template.

Log on Issues Tips

• Ensure you are using https://erms1.uthscsa.edu/
• If you are a student, do not include livemail when signing on. The format to use is domainid@uthscsa.edu. Additionally, you should use your Canvas password to log in.
  • if you are unable to access the site please email vpr-it@uthscsa.edu to confirm you are in the ERMS system as not all Students will be listed.
• Logging into ERMS is with your university credentials, i.e. your university email and domain password.  If you need to reset your university domain password, please contact the IMS support desk at 210-567-7777

Please email vpr-it@uthscsa.edu for any additional assistance or questions you may have. NOTE: If this is an urgent issue, please call 210-450-6666