WCG - eResearch

Support includes

  • application issues (such as issues viewing data or issues with invoices)
  • study management (such as IRB Disconnects, new sponsor requests and non-system user requests, calendar load requests)
  • access management (such as e-signature requests, log in issues)
  • reporting
  • training and access support and questions
  • data confirmation for studies linked to ERMS IRB
  • Report requests please use the 'Reports Request' option found here:https://uthscsa.teamdynamix.com/TDClient/2009/Portal/Requests/ServiceCatalog?CategoryID=15012

Patient Relationship updates and requests

  • For assistance with a study's patient relationship, continue to email ctms-support@uthscsa.edu

Business Process Questions

  • Questions related to the content of your study and processes owned by the Clinical Trials Offices (VPR and Mays Cancer Center) please reach out to those offices.

Please email ctms-support@uthscsa.edu for any additional assistance or questions you may have. NOTE: If this is an urgent issue, please call 210-450-6666