The goal of a consistent voice is to earn a reader’s trust and establish credibility by presenting information that sounds as though it is in unison no matter where a reader clicks.

Articles (4)

3.1 General voice and tone

The goal of a consistent voice is to earn a reader’s trust and establish credibility by presenting information that sounds as though it is in unison no matter where a reader clicks.

3.2 Content in Spanish

Producing Spanish language content

3.3 Recommended word list

Wording choice should show a bias toward active verbs and phasing that is not clinical, but approachable.

3.4 Sensitivity

As a general rule, use common sense and thinking before action.