Begin process to plan a new website.
Request assistance with updating content or making a design/functionality change on an existing website.
Network cable installs / activation
Create a UT Health SA network domain account, change a domain account, disable account for faculty, staff, student, vendor or guest.
Service request for departmental owned mobile devices to be added to the UT Health Mobile Device Management (MDM) solution.
Request to add or modify group memberships to existing LMS Contracts, IMS managed departmental file servers and web servers.
Provide performance monitoring, backup & recovery and refreshment of an Oracle environment. Also provides support for application upgrades utilizing Oracle databases.
Request changes to an existing UT Health email account. This includes changing ownership, email forwarding, granting send as or send on behalf permissions, restoring mailboxes or requesting access to an email account of a terminated or transferred employee.
Personal conference calling services are now available upon request to host conference calls for business use only.
IMS / Infrastructure Solutions provides long distance services for UT Health SA. Long distance authorization codes are created for UT Health SA employees and are solely intended for use by the individual to whom the code was issued.
Request quotes for Dell computers.
Request to create, delete, or modify a shared/resource mailbox.
Creation of a UT Health email account (uthscsa.edu)
Virtual Desktop (VDI) services provide users with remote access from anywhere on any device to a full Windows desktop, which is hosted in the data center. 2 vCPU/6 GB RAM/20 GB Hard disk
IMS System Operations and Administration offers managed servers, hosted server environment, virtual servers, physical servers, and server software installation services.
Request assistance for LISTSERV issues.
Request Power BI License.
AxiUm support for Mac or PC. Includes problems connecting to Axium, error messages, loss of functionality.
Duo is the Two Factor Authentication (2FA) solution used to authenticate into the UT Health SA Virtual Private Network (VPN).
Request a correction to the UT Health Online Directory.
Request creation of a LISTSERV list or Exchange distribution list or changes to an existing list.
IMS / Infrastructure Solutions provides all network connectivity for UT Heath SA. Advanced network service includes Wireless Access Points (WAP) and services that require architectural network design/assistance.
UT Health SA research personnel, faculty and students with a faculty sponsor should use this ticket to request access, service or systems support for a Shared resource and Microsoft Azure resource.
IMS / Infrastructure Solutions provides a digital fax solution, RightFax.
IMS / Infrastructure Solutions provides break / fix assistance for all related telephone services, including voicemail, telephones, conference calling services, and long distance service.