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A user receives an unexpected notice that a change has been made that requires them to restart Outlook

  1. Knowledge Base
  2. IT Services
  3. Email and Calendar
exo ... Problem: A user receives a notice that a change has been made that requires them to restart Outlook even though they have not been migrated to Exchange Online or were previously migrated

Exchange Online Email - Mac OS X Mail

  1. Knowledge Base
  2. IT Services
  3. Email and Calendar
exo ... Problem: User needs to reconfigure Mac OS Mail after being migrated to Exchange Online. Resolution: User will need to create a new profile in Mail to log into Exchange Online. Steps

Exchange Online Email - POP/IMAP Settings

  1. Knowledge Base
  2. IT Services
  3. Email and Calendar
exo ... Problem: User needs to reconfigure their POP or IMAP email program after being migrated to Exchange Online.   Resolution: The server settings in the email program will need to be changed

Exchange Online Email - Outlook on a Mac

  1. Knowledge Base
  2. IT Services
  3. Email and Calendar
exo ... Problem: User needs to reset email on Mac Desktop/Laptop due to migration to Exchange Online.   Resolution: User will need to delete and re-create their Outlook email account

Exchange Online Email - Owners cannot make changes to Distribution Lists after being migrated to Exchange Online

  1. Knowledge Base
  2. IT Services
  3. Email and Calendar
exo ... Problem: A user receives an error when trying to manage a distribution list they own after being migrated to Exchange Online.  The error message typically is as follows: Resolution

Exchange Online Email - Android native (default) mail app

  1. Knowledge Base
  2. IT Services
  3. Email and Calendar
exo ... Problem: User needs to change their mail configuration in the native (default) Android mail app after being migrated to Exchange Online.   Resolution: Android does not generally allow an

Exchange Online Email - OWA and Browser Login

  1. Knowledge Base
  2. IT Services
  3. Email and Calendar
exo ... Problem: User needs to log into OWA after being migrated to Exchange Online.   Resolution: User will need to log into the new URL web address for OWA on Office 365.   Steps: 1

Exchange Online Email - Outlook on a PC

  1. Knowledge Base
  2. IT Services
  3. Email and Calendar
exo ... Problem: User needs to reconfigure Outlook on a PC after being migrated to Exchange Online.   Resolution: User may need to adjust some settings in Outlook to log into Exchange Online and

Exchange Online Email - Android Outlook app

  1. Knowledge Base
  2. IT Services
  3. Email and Calendar
exo ... Problem: User needs to set up Outlook app on Android device after being migrated to Exchange Online.   Resolution: User will need to remove existing UTHSCSA Exchange account and re-create

Exchange Online Email - iPhone native (default) mail app

  1. Knowledge Base
  2. IT Services
  3. Email and Calendar
exo ... Problem: User needs to change their mail configuration in the native iPhone mail app after being migrated to Exchange Online.   Resolution: User will need to have their UTHSCSA Exchange

VDI - Install Horizon Client on Windows for access to virtual desktops

  1. Knowledge Base
  2. IT Services
  3. Desktop Hardware and Support
This article assumes the audience is a current customer of VDI and needs the newer Horizon Client or has recently requested a Virtual Desktop and received confirmation the request is complete. If you

How to upgrade Windows 10 version 1903

  1. Knowledge Base
Confirm there is a minimum of 50GB of HDD storage available. Check to see if the user has BitLocker or DDPE.  Check for BitLocker by going to the Control Panel and select for BitLocker Drive

Prohibited e-mail attachments

  1. Knowledge Base
  2. IT Services
  3. Email and Calendar
Issue: You received a notice that an e-mail file attachment is prohibited and you need to be able to send or receive the file.   Explanation: Certain file types are blocked from incoming or

SecureDoc Manually Remove Disk Encryption by Win Magic

  1. Knowledge Base
Please let the information security office know you are removing SecureDoc infosec@uthscsa.edu   Preface; It will be quicker and easier to backup the data from the device and re-image the