Includes installation of new phones, disconnects, moves, and changes for existing telephones services. Voice mail service via Cisco Unity is also provided. This service allows you to retrieve our voice messages and view missed calls through Cisco Jabber or your Cisco Telephone. Departments may purchase conference units with expandable microphones directly from IMS / Infrastructure Solutions. Each unit will have a unique telephone number assigned to the unit.
Request changes to an existing UT Health email account. This includes changing ownership, email forwarding, granting send as or send on behalf permissions, requesting access to an email account of a terminated or transferred employee. You also have the option to request the creation of a UT Health Email Account (uthscsa.edu).
Request support for UT Health computers and peripherals / accessories
Request payment of an invoice from a vendor. Request reimbursement for an employee. Formerly known as State and Local Voucher.
Create a UT Health SA network domain account, change a domain account, disable account for faculty, staff, student, vendor or guest.
Request to add or modify group memberships to existing LMS Contracts, IMS managed departmental file servers and web servers.
Procure contracts, supplies, goods and services through the purchase order process.
Request a Zoom account.
IMS / Infrastructure Solutions provides long distance services for UT Health SA. Long distance authorization codes are created for UT Health SA employees and are solely intended for use by the individual to whom the code was issued.
IMS / Infrastructure Solutions provides break / fix assistance for all network services.
Basic network service includes static IP and DNS requests. All network connectivity for UT Heath SA is also provided. Advanced network service includes Wireless Access Points (WAP) and services that require architectural network design/assistance.
Use this option if you experience email incidents related to OWA, Outlook or mobile phone issues.
IMS System Operations and Administration offers managed servers, hosted server environment, virtual servers, physical servers, and server software installation services.
Request purchases via a departmental card similar to a credit card. Purchases limited in scope via H.O.P Policy
Request creation of a LISTSERV list or Exchange distribution list or changes to an existing list. Request assistance for LISTSERV issues.
Request or change access to the shared campus printers that are located throughout the hallways.
Digital certificates allow the user to substitute a handwritten signature. Digitally signing PDF files is the preferred format for distribution of certain documents at UT Health San Antonio.
Submit business travel related reimbursement requests for faculty, staff, and students.
IMS / Infrastructure Solutions provides a digital fax solution, RightFax.
Duo is the Two Factor Authentication (2FA) solution used to authenticate into the UT Health SA Virtual Private Network (VPN).
Enable Jabber for Computer and/or Mobile Device
IMS / Infrastructure Solutions provides break / fix assistance for all related telephone services, including voicemail, telephones, conference calling services, and long distance service.
Leased mass storage (LMS) is data file storage for groups and/or individuals on a server that is managed and maintained by IMS and includes workstation configuration and access administration of file services.
Authorization to travel. Request assistance planning and arranging travel related logistics. For business related domestic and international travel.
Network cable installs / activation