Popular Services

Request payment of an invoice from a vendor. Request reimbursement for an employee. Formerly known as State and Local Voucher.

Procure contracts, supplies, goods and services through the purchase order process.

Request support for UT Health computers and peripherals / accessories

Includes installation of new phones, disconnects, moves, and changes for existing telephones services. Voice mail service via Cisco Unity is also provided. This service allows you to retrieve our voice messages and view missed calls through Cisco Jabber or your Cisco Telephone. Departments may purchase conference units with expandable microphones directly from IMS / Infrastructure Solutions. Each unit will have a unique telephone number assigned to the unit.

Request changes to an existing UT Health email account. This includes changing ownership, email forwarding, granting send as or send on behalf permissions, requesting access to an email account of a terminated or transferred employee. You also have the option to request the creation of a UT Health Email Account (uthscsa.edu).

Request on Time & Attendance questions.

General, un-categorized work

Basic network service includes static IP and DNS requests. All network connectivity for UT Heath SA is also provided.

Advanced network service includes Wireless Access Points (WAP) and services that require architectural network design/assistance.

Request to add or modify group memberships to existing LMS Contracts, IMS managed departmental file servers and web servers.

Create a UT Health SA network domain account, change a domain account, disable account for faculty, staff, student, vendor or guest.

Request purchases via a departmental card similar to a credit card. Purchases limited in scope via H.O.P Policy

Fix, optimize or suggest enhancement to an existing university website/platform, web app and/or social media presence.

IMS / Infrastructure Solutions provides break / fix assistance for all network services.

Submit business travel related reimbursement requests for faculty, staff, and students.

IMS / Infrastructure Solutions provides long distance services for UT Health SA. Long distance authorization codes are created for UT Health SA employees and are solely intended for use by the individual to whom the code was issued.

Review existing content, guidance on writing for the web, social platforms and our intranet. Training is also provided on a regular basis for WordPress site management.

Enable Jabber for Computer and/or Mobile Device

Authorization to travel. Request assistance planning and arranging travel related logistics. For business related domestic and international travel.

IMS / Infrastructure Solutions provides break / fix assistance for all related telephone services, including voicemail, telephones, conference calling services, and long distance service.

Create and design print and web marketing materials for a wide variety of audiences including faculty, staff, prospective/current students and external audiences.

Request a Zoom account.

Change photo displayed in Outlook, Jabber, and Office 365.

IMS / Infrastructure Solutions provides a digital fax solution, RightFax.

Request support on a HR System