Popular Services

IMS / Infrastructure Solutions provides all voice services for UT Health SA. This includes installation of new phones, disconnects, moves, and changes for existing telephones services.

Request support for UT Health computers and peripherals / accessories

Request to add or modify group memberships to existing LMS Contracts, IMS managed departmental file servers and web servers.

Create a UT Health SA network domain account, change a domain account, disable account for faculty, staff, student, vendor or guest.

Request changes to an existing UT Health email account. This includes changing ownership, email forwarding, granting send as or send on behalf permissions, restoring mailboxes or requesting access to an email account of a terminated or transferred employee.

Creation of a UT Health email account (uthscsa.edu)

Request or change access to the shared campus printers that are located throughout the hallways.

IMS / Infrastructure Solutions provides all network connections to UT Health SA campuses and/or associated facilities. Basic network service includes static IP and DNS requests.

IMS / Infrastructure Solutions provides long distance services for UT Health SA. Long distance authorization codes are created for UT Health SA employees and are solely intended for use by the individual to whom the code was issued.

Network cable installs / activation

IMS / Infrastructure Solutions provides break / fix assistance for all network services.

Request to create, delete, or modify a shared/resource mailbox.

Duo is the Two Factor Authentication (2FA) solution used to authenticate into the UT Health SA Virtual Private Network (VPN).

IMS / Infrastructure Solutions provides a digital fax solution, RightFax.

IMS / Infrastructure Solutions provides all network connectivity for UT Heath SA. Advanced network service includes Wireless Access Points (WAP) and services that require architectural network design/assistance.

Use this option if you experience email incidents related to OWA, Outlook or mobile phone issues.

IMS / Infrastructure Solutions provides break / fix assistance for all related telephone services, including voicemail, telephones, conference calling services, and long distance service.

Departments may purchase conference units with or without expandable microphones directly from IMS / Infrastructure Solutions. Each unit will have a unique telephone number assigned to the unit.

Request quotes for Dell computers.

IMS / Infrastructure Solutions provides voicemail service via email (Exchange Unified Messaging / EUM). This service will send all voicemail messages and missed calls directly to your email inbox and can then be played back or read via computer or mobile device.

The Project Request service is used to initiate a new IT service, process, and/or product.

MyCloud is the UT Health SA Private Cloud storage service for sharing sensitive documents with internal and external colleagues. It is similar to Dropbox but is sanctioned for use of sensitive data, unlike the Public Cloud.

Request a WebEx account.

Digital certificates allow the user to substitute a handwritten signature. Digitally signing PDF files is the preferred format for distribution of certain documents at UT Health San Antonio.

The addition of internet Wi-Fi, broadband, or hot spots to a mobile device such as an iPad or tablet.