Popular Services

Request support for UT Health computers and peripherals / accessories

IMS / Infrastructure Solutions provides all voice services for UT Health SA. This includes installation of new phones, disconnects, moves, and changes for existing telephones services.

Request to add or modify group memberships to existing LMS Contracts, IMS managed departmental file servers and web servers.

Request changes to an existing UT Health email account. This includes changing ownership, email forwarding, granting send as or send on behalf permissions, restoring mailboxes or requesting access to an email account of a terminated or transferred employee.

IMS / Infrastructure Solutions provides all network connections to UT Health SA campuses and/or associated facilities. Basic network service includes static IP and DNS requests.

Create a UT Health SA network domain account, change a domain account, disable account for faculty, staff, student, vendor or guest.

Creation of a UT Health email account (uthscsa.edu)

IMS / Infrastructure Solutions provides long distance services for UT Health SA. Long distance authorization codes are created for UT Health SA employees and are solely intended for use by the individual to whom the code was issued.

IMS / Infrastructure Solutions provides voice mail service via Cisco Unity. This service allows you to retrieve our voice messages and view missed calls through Cisco Jabber or your Cisco Telephone.

Use this option if you experience email incidents related to OWA, Outlook or mobile phone issues.

Network cable installs / activation

Duo is the Two Factor Authentication (2FA) solution used to authenticate into the UT Health SA Virtual Private Network (VPN).

IMS / Infrastructure Solutions provides break / fix assistance for all network services.

Request or change access to the shared campus printers that are located throughout the hallways.

IMS / Infrastructure Solutions provides break / fix assistance for all related telephone services, including voicemail, telephones, conference calling services, and long distance service.

Request quotes for Dell computers.

IMS / Business Office provides PID/DEPT ID changes for Telephony Services for UT Health SA.  Request to change the existing monthly reoccurring PID and/ or Dept ID for a telephone, mobile phone, long distance code, or pager.

Enable Jabber for Computer and/or Mobile Device

IMS / Infrastructure Solutions provides all network connectivity for UT Heath SA. Advanced network service includes Wireless Access Points (WAP) and services that require architectural network design/assistance.

Systems Operations and Administration offers Offsite Data Storage, Server Data Backups, and a restore service for customers having a Server Management Agreement or Leased Mass Storage.

Request to create, delete, or modify a shared/resource mailbox.

IMS System Operations and Administration offers managed servers, hosted server environment, virtual servers, physical servers, and server software installation services.

The addition of internet Wi-Fi, broadband, or hot spots to a mobile device such as an iPad or tablet.

Request creation of a LISTSERV list or Exchange distribution list or changes to an existing list.

IMS / Infrastructure Solutions provides a digital fax solution, RightFax.