For assistance with Freezerworks, please utilize our service request form by clicking on the “Request Service' button. NOTE: If this is an urgent issue, please call 210-450-6666 or email institutionalbiobank@uthscsa.edu.
General Support FAQs
- How to I get access to Freezerworks?
- Submit a ticket to request this access.
- I have an account with Freezerworks, but I can’t log in.
- In this case, it is highly likely that inactivity has caused your account to be deactivated. Please submit a Service Request ticket.
- Who should I get in touch with regarding an urgent Freezerworks issue?
- Please submit a Service Request with the heading “Urgent!” or send an email to institutionalbiobank@uthscsa.edu.
- How do I get access to the test (validation) site?
- Submit a ticket to request this access.
Documentation
Training Videos (5 min – 8 min videos)