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Steps to resolve Citrix certificate issue.

The local Citrix app must be refreshed to get the most updated version as the application gets updated on the server.  If you get an error message that the app is unavailable, unable to connect to the server, or Unable to launch due to internal error it may be caused by an outdated/stale app. The following steps can refresh the apps and resolve the issue.

A how-to on creating a Service Request for computer support.