Citrix Certificate issue - InCommon RSA Server CA 2/ USERTrust RSA Certification Authority Not Trusted

Tags mac citrix EPIC

If you receive a prompt when launching a Citrix resource stating, "You have not chosen to trust InCommon RSA Server CA 2 or USERTrust RSA Certification Authority the issuer of the server's security certificate" follow the steps below.

Windows

  1. Download the Specific Cert file using the following links Incommon RSA(download) or USERTrust RSA (download)
  2. Double-click the downloaded file, most likely in the user downloads folder.
  3. A Certificate import wizard will popup, proceed with the defaulted selections to import the cert 
  4. Relaunch the Citrix Workspace application and launch the desired resource

*For the Windows OS, If you do not get the following popup window please retry the steps again. 

 

MAC

  1. Download the Specific Cert file using the following links Incommon RSA(download) or USERTrust RSA (download)
  2. Click allow on the "Do you want to allow downloads...."
  3. Select System on the Keychain: option, and then click on add
  4. Enter you computer password.
  5. Close Keychain Access application.
  6. Relaunch Citrix Workspace application and launch the desired resource

 

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