When on a call if you are unable to hear any audio on headset or communicate through headset. You will need to enable headset on jabber.
While in a call the green phone icon will turn into an audio icon
![](https://uthscsa.teamdynamix.com/TDPortal/Images/Viewer?fileName=25e4eef5-db24-4dcf-b976-15002abc4953.png)
Select audo icon and then select your headset device from the list
![](https://uthscsa.teamdynamix.com/TDPortal/Images/Viewer?fileName=73197924-c0f9-4476-ab16-efa942fde31e.png)