Jabber Error - Cannot find Services.... Cannot find Server....

Tags Jabber error

Jabber Issue

 

Indicators:

            Cannot find your services automatically.  Click advanced settings to set up manually

Or

            Cannot connect to the server Internal server error

Or

            Too many incorrect logins.  Try again in an hour.

 

Solution for PC:

  1. Look in the system tray and see if Jabber is running
    1. A screen shot of a computer

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    2. Right click on Jabber and select exit Cisco Jabber
  2. Open C: Drive, then go into Users folder
    1. Graphical user interface, text, application

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  3. Open the user’s folder
    1. Graphical user interface, application

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    2. Look for a folder called AppData
      1. If you do not see it go to the view option and check the Hidden Items box
        1. Graphical user interface, application

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  1. Open the AppData folder
    1. Graphical user interface, application

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    2. Open the Local Folder
      1. A picture containing graphical user interface, application

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      2. Open the Cisco folder
        1. Text

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        2. Open the Unified Communication folder
          1. Delete the Jabber folder
          2. Hit the backup arrow 3 times
            1. A picture containing graphical user interface, application

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    3. Graphical user interface, application

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  1. Open the Roaming folder
    1. Graphical user interface, text

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      1. Open the Cisco Folder
        1. Text

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        2. Open the Unified Communication folder
          1. Delete the Jabber folder

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Article ID: 91933
Created
Thu 11/12/20 3:08 PM