Welcome to Cisco Finesse Agent Software
Make sure you have connected to Global Protect and you have logged into Jabber.
(jabber software was updated you may need to reset)
You will find a new Icon on your desktop that looks like a telephone!
Your user name and password are still the same
If you have any questions, please reach out to Nydia Kent or April Lopez by email we will get to your answers as soon as possible.
Sincerely,
Nydia