Rightfax - Unable to see incoming faxes within Rightfax Mailbox in Outlook

If you are unable to view incoming faxes within a newly created Rightfax Mailbox in Outlook, verify that you have been given permissions to that mailbox.

If you do have permissions try disabling cached Exchange mode as follows:

File – Account Settings – Account Settings

Click on her account and click Change

Uncheck Use cached Exchange mode

Next – Finish

Final Step - Close outlook and Open Outlook again and confirm faxes are in the INBOX of right FAX Folder


If that does not resolve the issue, please contact the Service Desk at 77777 opt 1.


Rightfax is not designed to be a storage system.  Make copies of anything you need to retain as the system cleans off old faxes automictically.


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Article ID: 46081
Wed 1/10/18 12:47 PM
Thu 8/18/22 3:30 PM