BitLocker recovery is the process by which a user needs to have access returned to a BitLocker-protected drive in the even that it was locked due to security reasons. The recovery password will be 48 digits.
Issue:
If user is unable to access computer, due to computer requesting BitLocker Drive Encryption Recovery Key. See examples below.
Windows 7
![](https://uthscsa.teamdynamix.com/TDPortal/Images/Viewer?fileName=ef3130d5-ec51-4711-a6c1-43d59a20a555.png)
Windows 10
![](https://uthscsa.teamdynamix.com/TDPortal/Images/Viewer?fileName=837238d0-cc5d-48e3-96d1-1da72fd613fe.png)
Steps:
1. Search and locate computer in Active Directory.
How to search in Active Directory: https://uthscsa.teamdynamix.com/TDClient/KB/ArticleDet?ID=15170
2. Double click computer, in search results, to view properties.
![](https://uthscsa.teamdynamix.com/TDPortal/Images/Viewer?fileName=2bd18586-f293-4b18-b051-f6b76a16e773.png)
3. Click "BitLocker Recovery" tab to retrieve password(s).
![](https://uthscsa.teamdynamix.com/TDPortal/Images/Viewer?fileName=6d7aadfc-dcf8-45e1-a4a7-fea089d5bb9d.png)
4. Select most recent date to view password in the details below.
![](https://uthscsa.teamdynamix.com/TDPortal/Images/Viewer?fileName=30d328ea-041d-45c0-8d9b-144dcf2a96cd.png)
Due to length of recovery password it may be emailed to user.