Creating a Child Ticket:
Locate the Problem Ticket. In Team Dynamix go to IMS Requests. Then in the Filter Menu type Problems and select Problems from the menu below. Then select the Problem ticket needing the Child ticket (Click on the Ticket ID or Title of the Ticket).
This will open the Problem ticket. Now, click on the CHILDREN tab, click + Add New and select Child Incident.
This creates a Child Incident form that populates with the Problem ticket information. In this Incident form only change the Requester field to the and the Description (Leave the [Creating child for problem SR#] at the top of the description)
Then click Save.
Now on the Child ticket at the bottom feed it will show the Child Ticket Incident was added to the original SR.
As well, on the Problem Ticket SR there now shows 1 child ticket in the CHILDREN tab.
Add an Existing Ticket to a Problem Ticket:
Similar to the steps in Creating a Child Ticket, locate the Problem Ticket. In Team Dynamix go to IMS Requests. Then in the Filter Menu type Problems and select Problems from the menu below. Then select the Problem ticket needing the Existing Ticket (Click on the Ticket ID or Title of the Ticket).
This will open the Problem ticket. Now, click on the CHILDREN tab, and select + Add Existing.
Now click Filter.
In the ID field type in the SR# of the Existing Ticket, then press Apply.
The existing ticket will now be under Add Children, check mark the box to the left of the existing ticket and press Add Selected. 
The existing ticket will now be under the CHILDREN tab.
