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Why do the owner permissions that I see in Outlook for a shared mailbox not match the owner IMS sees set for that mailbox on the server?

The owner of a shared mailbox is the one who grants and removes access for individuals in their department. These procedures are the industry standard for security and compliance.

The following steps will add a shared mailbox that a user already has permissions to. It will add the shared mailbox folder under the user personal mailbox.

•Permissions were granted but couldn’t see the folder, need to add the folder to your Outlook