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•Permissions were granted but couldn’t see the folder, need to add the folder to your Outlook
Why do the owner permissions that I see in Outlook for a shared mailbox not match the owner IMS sees set for that mailbox on the server?
The owner of a shared mailbox is the one who grants and removes access for individuals in their department. These procedures are the industry standard for security and compliance.
The following steps will add a shared mailbox that a user already has permissions to. It will add the shared mailbox folder under the user personal mailbox.