This Knowledge Base article provides step-by-step instructions for submitting a change request in Team Dynamix. Follow the steps below and refer to the screen shots for assistance. If you need assistance completing this form, please reach out to your IT Partner for guidance.

Step 1:

Request Service - https://uthscsa.teamdynamix.com/TDClient/2009/Portal/Requests/ServiceDet?ID=15922

 

Step 2:

Fill out the requested information

Step 3:

Is this a pre-approved change?
If "No", skip to "CMDB Assets" slide.
If "Yes", answer the following questions and submit the form.

Step 4:

CMDB Assets
Will this change require updates or additions to CMDB assets (software and/or hardware)?
If "No" skip to “E-Cab" slide.
E-Cab
Does this change need to be made before the next scheduled CAB meeting?
If “Yes” this change request will be escalated to an E-Cab, which may require an E-Cab meeting depending on the risk level assessment matrix answers.

Step 5:

Use the dropdown boxes in each category to select the appropriate level of impact.
Your selections will automatically determine the Change Type and Risk Level for the request.

Step 6:

List all products / applications that could be affected
Give a detailed description of the change and why it needs to be made.

Step 7:

Questions without a * are not required to be filled out

When will change occur and expected to be completed?

Step 8:

Please upload any documents relating to the request.
(Examples: Cutover Plan, Test Plan. CMBD Change Form, etc.)