Dell Endpoint Protection ATP (Cylance) Uninstall

v1401 and Later

 Note: For information on obtaining the installer, reference How to Download Endpoint Security Suite Enterprise.

To uninstall the product:

1. Double-click the Endpoint Security Suite Enterprise-X.X-Release.dmg to mount the installer.

Figure 1: Endpoint Security Suite Enterprise disk image

 Note: X.X represents the installer version variable.

2. Double-click Utilities.

Figure 2: Product Utilities folder.

3. Double-click Uninstall Endpoint Security Suite Enterprise.

Figure 3: Uninstall Endpoint Security Suite Enterprise application.

4. Click Uninstall.

Figure 4: Uninstall menu prompt.

5. To confirm uninstall, populate the Username and Password of a local administrator. Once populated click OK.

Figure 5: Uninstall credential prompt.

6. Click OK.

Figure 6: Uninstall confirmation.

 Note: If a failure is encountered during uninstall, reference How to Collect Logs for Dell Endpoint Security Suite Enterprise.

v1391

 Note: For information on obtaining the installer, reference How to Download Endpoint Security Suite Enterprise.

To uninstall the product:

1. Search via Spotlight for Uninstall DellAdvancedThreatProtection.

Figure 7: Searching results for Uninstall DellAdvancedThreatProtection.

2. Double-click on Uninstall DellAdvancedThreatProtection.

Figure 8: Uninstall DellAdvancedThreatProtection application.

3. Click Yes to confirm uninstall of DellAdvancedThreatProtection.

Figure 9: Uninstall product confirmation.

4. To confirm uninstall, populate the Username and Password of a local administrator. Once populated click OK.

Figure 10: Administrator credential prompt.

5. Uninstall is complete. No restart is required.

 Note: If a failure is encountered during uninstall, reference How to Collect Logs for Dell Endpoint Security Suite Enterprise.