Hosting a Physical Server at the ADC

Customers submit a Service Request, Ethics Agreement, and ADC Web Request Form.
The IT Partner gathers documents and secures Change Request approval.
OPS reviews requirements, confirms capacity, and coordinates cabinet placement.
Network/IP setup is prepared, and the server is installed and documented.
Customer verifies connectivity, after which OPS closes the request.

Procedure: Hosting a Server at the ADC

This document outlines the required steps for hosting a server at the Academic Data Center (ADC). The process involves actions from both the Customer and the Operations (OPS) Team.

Steps for the Customer

1. Submit a Service Request (SR) Form
   • Log in to My Service Center and complete the Service Request Form.
   • Provide all required details, including:
     • Server make and model
     • Serial number
     • Number of network connections
     • Deployment deadlines
   • For the Server Location field, select ADC.
2. Review and Sign the Ethics Agreement
   • Download and review the standard ethics agreement.
   • If you have no questions, sign the document and attach it to your Service Request submission.
3. Submit the ADC Web Request Form
   • Complete the ADC-specific request form with the following details:
     • Intended server use and purpose
     • Application names
     • Operating system type
     • Any additional relevant information
   • The Data Center Operations Team will review this form.

Steps for the IT Partner Team

Change Request

• The IT Partner will work with the customer to gather all required paperwork outlined in “Steps for the Customer” and submit the Change Request for approval. The request should include a coordinated time/date agreed upon by OPS and NMG.
• Note: The IT Partner must provide all required documents and obtain the necessary approvals before proceeding with the deployment.

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Steps for the Operations (OPS) Team

1. Review Customer Submission
   • Verify all details provided in the SR and ADC Web Request Form.
2. Check Requirements
   • Confirm server specifications and dimensions.
   • Validate network and power requirements.
3. Validate Data Center Capacity
   • Ensure sufficient space, power, and network resources are available in the ADC.
4. Confirm Network & Cabinet Location
   • Coordinate with Wayn M. or NMG to confirm cabinet placement and network readiness.
5. Coordinate Equipment Delivery
   • Follow up with the customer on the expected arrival date of the equipment.
6. Assign Equipment Naming
   • Generate server and device names in accordance with the UTHSCSA naming convention.
7. Prepare Network Infrastructure
   • Submit a task for NMG to pre-run copper and fiber connections (data and management). Include:
     • Cabinet Number
     • Slot Number
     • Cassette/Patch Panel Number   
   • Obtain and assign the required IP addresses.
8. Schedule Installation
   • Update the OPS calendar with the date and time for equipment installation in the ADC.
   Update Documentation
   • Update the rack elevation diagram.
   • Record the server details in the CMDB.
9. Customer Configuration & Verification
   • Schedule a follow-up session for the customer to configure the assigned IPs.
   • Verify network connectivity and system availability in the new environment.
10. Close the Request
    • Document the completed steps and close out the Service Request.