Services A-Z (66)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z



Support for AxiUm accounts including passwords, access, add/change user profiles.

Add Storage to UT Health Email Account

Request additional storage for UT Health exchange email account (250MB)

Apps and Services for Research

Risk assessment for Apps and Services for Research to ensure compliance with University data protection policies.
Please be sure to fill out all fields and mark N/A for sections that do not apply.


Backup and Restore

Systems Operations and Administration offers Offsite Data Storage, Server Data Backups, and a restore service for customers having a Server Management Agreement or Leased Mass Storage.


Computer Quotes and Recommendations

Request quotes for Dell computers.

Conference Calling Accounts (Toll / Toll Free)

Personal conference calling services are now available upon request to host conference calls for business use only.

Conference Calling Units (Conference Speaker Phone)

Departments may purchase conference units with expandable microphones directly from IMS / Infrastructure Solutions. Each unit will have a unique telephone number assigned to the unit.

Create New Project Request

The Project Request service is used to initiate a new IT service, process, and/or product.


Database Administration (DBA) Services

Provide performance monitoring, backup & recovery and refreshment of an Oracle environment. Also provides support for application upgrades utilizing Oracle databases.

Digital Certificates

Digital certificates allow the user to substitute a handwritten signature. Digitally signing PDF files is the preferred format for distribution of certain documents at UT Health San Antonio.

Display Services

Features: Displays, Banners, Signs, and Posters - We can design or use your art for whatever it is that you need. If you can imagine it we can most likely do it. Here are just some of the services we provide: foam core and board mounting, laminating, indoor and outdoor banners, retractable and free standing banners, signage, table runners, posters and poster tubes. It can all be found at this one stop service. For more information and pricing call 210-567-2315 or email to request Display Services. Our Display Team has produced award winning cutting edge designs for our customers.

Duo Two Factor Authentication (2FA) Enrollment

Duo is the Two Factor Authentication (2FA) solution used to authenticate into the UT Health SA Virtual Private Network (VPN).


Enable Jabber for Computer and/or Mobile Device

Enable Jabber for Computer and/or Mobile Device


Support for keyboard, mouse, monitor, document scanner, printer, signature pad, tablet and other peripherals.


Federated Identity Management

Request for Shibboleth, ADFS, or LDAP single sign-on (SSO) integration for a new application. There is a $250 one-time set-up fee.

File Share Access

Request to add or modify group memberships to existing LMS Contracts, IMS managed departmental file servers and web servers.



Support for x-rays. Includes MiPACS, Dolphin, InVivo, Sensors, Scan-X, Pano, CBT.


This service is for assistance with installing AxiUm and related software on a new computer.


Leased Mass Storage (LMS) - New Contract

Leased mass storage (LMS) is data file storage for groups and/or individuals on a server that is managed and maintained by IMS and includes workstation configuration and access administration of file services.

LISTSERV or Distribution List

Request creation of a LISTSERV list or Exchange distribution list or changes to an existing list.


Request assistance for LISTSERV issues.

Long Distance Services

IMS / Infrastructure Solutions provides long distance services for UT Health SA. Long distance authorization codes are created for UT Health SA employees and are solely intended for use by the individual to whom the code was issued.


Mobile Device Management Enrollment

Service request for departmental owned mobile devices to be added to the UT Health Mobile Device Management (MDM) solution.

Mobile Internet Services

The addition of internet Wi-Fi, broadband, or hot spots to a mobile device such as an iPad or tablet.

Mobile Phone (upgrade dept. phones only)

Purchase of a University-owned mobile phone to be used as a shared phone within the department for official University business only.

MyCloud Cancel Service

Cancel one or more MyCloud paid services.

MyCloud Issues

If you can’t find a solution by searching the Knowledge Base for MyCloud, you can open a ticket to request help from the IMS Service Desk.

MyCloud New Service

MyCloud is the UT Health SA Private Cloud storage service for sharing sensitive documents with internal and external colleagues. It is similar to Dropbox but is sanctioned for use of sensitive data, unlike the Public Cloud.


Network Cable Install / Activation

Network cable installs / activation

Network Services (Advanced)

IMS / Infrastructure Solutions provides all network connectivity for UT Heath SA. Advanced network service includes Wireless Access Points (WAP) and services that require architectural network design/assistance.

Network Services (Basic)

IMS / Infrastructure Solutions provides all network connections to UT Health SA campuses and/or associated facilities. Basic network service includes static IP and DNS requests.

Network Services (Break / Fix)

IMS / Infrastructure Solutions provides break / fix assistance for all network services.

New Website Planning and Consultation

Begin process to plan a new website.


Office 365 App, Add-in, or Connector Risk Assessments

Submit a service request for Information Security to assess the risk of an app, add-in, or connector for Office, Office 365, and SharePoint online.

Other Software

Support for, AStar, Sterile Track, EasyMarkit



Request a Pager, Modify (name), Disconnect Service, Replace a Pager

Power BI License Request

Request Power BI License.



Support for data retrieval. Includes report creation, changes, troubleshooting, user access.

Request or Change Access to Shared Campus Printers

Request or change access to the shared campus printers that are located throughout the hallways.

Researcher Access / Service/ Support on UT Health Shared Resources and Microsoft Azure Resources

UT Health SA research personnel, faculty and students with a faculty sponsor should use this ticket to request access, service or systems support for a Shared resource and Microsoft Azure resource.


IMS / Infrastructure Solutions provides a digital fax solution, RightFax.


Shared Mailbox / Calendar

Request to create, delete, or modify a shared/resource mailbox.

SharePoint - Consult / Cancel

SharePoint is a tool that allows you to collaborate with your colleagues, store, organize and share information and to create and maintain web sites.

SharePoint - New Site

SharePoint is a tool that allows you to collaborate with your colleagues, store, organize and share information and to create and maintain web sites.

SSL Certificates

Request a new certificate or renew current SSL certificate for website encryption.

System Services Consultation

IMS System Operations and Administration offers managed servers, hosted server environment, virtual servers, physical servers, and server software installation services.


Telephone - Move, Add, or Changes

IMS / Infrastructure Solutions provides all voice services for UT Health SA. This includes installation of new phones, disconnects, moves, and changes for existing telephones services.

Telephone Issues (Break / Fix)

IMS / Infrastructure Solutions provides break / fix assistance for all related telephone services, including voicemail, telephones, conference calling services, and long distance service.

Telephony (PID/Dept ID)-Billing Changes

IMS / Business Office provides PID/DEPT ID changes for Telephony Services for UT Health SA.  Request to change the existing monthly reoccurring PID and/ or Dept ID for a telephone, mobile phone, long distance code, or pager.

Third-Party Risk Assessments

Risk assessment to ensure third-party compliance with University data protection policies.


AxiUm support for Mac or PC. Includes problems connecting to Axium, error messages, loss of functionality.


UT Health Computer Repair and Servicing

Request support for UT Health computers and peripherals / accessories

UT Health Email Account Change

Request changes to an existing UT Health email account. This includes changing ownership, email forwarding, granting send as or send on behalf permissions, restoring mailboxes or requesting access to an email account of a terminated or transferred employee.

UT Health Email Account Request

Creation of a UT Health email account (

UT Health Email Issues

Use this option if you experience email incidents related to OWA, Outlook or mobile phone issues.

UT Health Network Account Request

Create a UT Health SA network domain account, change a domain account, disable account for faculty, staff, student, vendor or guest.

UT Health Online Directory Corrections

Request a correction to the UT Health Online Directory.


VDI Add, Cancel or Change

Virtual Desktop Infrastructure (VDI) add, cancel, or change.

VDI Type 1

Virtual Desktop (VDI) services provide users with a full Windows desktop from anywhere on any device. Access is available via a client application or via a web-based portal. VDI Specs: 2 vCPU/4GB RAM/4GB Hard disk

VDI Type 2 Advanced

Virtual Desktop (VDI) services provide users with remote access from anywhere on any device to a full Windows desktop, which is hosted in the data center. 2 vCPU/6 GB RAM/20 GB Hard disk

VDI Type 2 Basic

Virtual Desktop (VDI) services provide users with a full Windows desktop from anywhere on any device. Access is available via a client application or via a web-based portal. 2 vCPU/4 GB RAM/10 GB Hard disk


IMS / Infrastructure Solutions provides voice mail service via Cisco Unity. This service allows you to retrieve our voice messages and view missed calls through Cisco Jabber or your Cisco Telephone.


Web Application Security Assessment

Request a security scan/assessment of a web application.


Request a WebEx account.

Website Hosting

Host a Website

Website Update / Maintenance

Request assistance with updating content or making a design/functionality change on an existing website.