Issue:
Connecting to Global Protect VPN
Resolution:
1. In the Task Bar Click on Global Protect icon or Right-Click on the GP icon on the far right and click Connect
2. Under Setting Tab Sign in using your UTHSCSA credentials then click Apply
Portal: gpgateway.uthscsa.edu
3. Duo 2 Factor Authentication Pop-up
Select your preferred method of authentication:
- Push Notification- Enter "1" and OK to send push notification on your mobile device. Tap on the request and Approve.
- Phone call: Enter "2" and OK to receive a phone call on registered phone number. Answer the call Press any key during call to Approve
- SMS Text: Enter "3" and OK to receive a SMS Text. Enter the code from text in Duo Pop Up and click OK.
*** Note Second pop-up box looks the same as initial pop-up ***
Passcode: Open Duo Mobile App on your device and tap the key icon. Type the code and click OK.
Hardware Token: Retrieve code, enter the code and click OK.
4. Global Protect VPN now connected