How to Make Inbound/Outbound Calls on Teams

This article provides step-by-step instructions on how to make and receive phone calls using Microsoft Teams. It covers how to place outbound calls by searching for a contact and initiating either an audio or video call, as well as how to handle inbound calls on both computers and mobile devices. It also explains how Teams calls appear across multiple devices and how to answer from your preferred device.

• How to make Outbound calls on Teams
  • Search for name/user name of the person you want to call
  • Click on Show Contact Card
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  • From Contact Card, you can choose to attempt a video or audio call
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• How to take Inbound calls on Teams
  • Note: For mobile devices, notifications will need to be ON for teams in your device's settings (Shown for Android and Apple below)
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  • When receiving Teams calls on a computer, a notification appears in the bottom left of the computer screen
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  • When receiving a Teams call on your phone, the call appears similar to a regular phone call
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  • If you have Teams on both your computer and phone, the Teams call will show up on both devices
  • Accept the call on your preferred device by hitting the blue phone Icon