Qualtrics-Survey Tool for Faculty, Staff and Students

Qualtrics 

• What is Qualtrics?
  • A surveys tool to create, maintain and analyze data from surveys.  Qualtrics is the main Health Science Survey tool.
• What is the URL for Qualtrics?
  • http://ims.uthscsa.edu/services_solutions/uthscsa_surveying_qualtrics.aspx
• When I try to login to Qualtrics, I receive an error message of Invalid username or password, why?
  • Question to user:  have you ever successfully logged into Qualtrics before?
    • If Yes:  Check user’s username/password
    • If No:  user needs to request an account by emailing BSS-ACT@uthscsa.edu
• How can I get an account on Qualtrics?
  • All UTHSCSA Faculty, Staff, and Students can have access to use Qualtrics. Request an account by emailing BSS-ACT@uthscsa.edu
• Why is an account in Qualtrics not automatically created for me when I join the university?
  • Not everyone needs a Qualtrics account, so they are created by request only
• How long does it take to get a Qualtrics account after I send the email request?
  • Your account should be created within a couple of hours or the next business day
• How do I know when my account is created?
  • You will receive an email letting you know your account has been created
• How do I login to Qualtrics (after I have an account)?
  • Use your UTHSCSA username and password to access http://ims.uthscsa.edu/services_solutions/uthscsa_surveying_qualtrics.aspx
• The limit on the number of active surveys is too low for me. Who do I contact to request more access?
  • Email BSS-ACT@uthscsa.edu and explain your situation for approval
• The limit on the number of emails I can send per week is too low for me. Who do I contact to request more access?
  • Email BSS-ACT@uthscsa.edu and explain your situation for approval
• I supervised a student or employee that left the Health Science Center. How can I get access to the survey/survey data they were working on?
  • Email BSS-ACT@uthscsa.edu with the name and surveys of the person who left, and who will be the new owner (only one owner allowed per survey)
• I need training assistance, what tip sheet is available?
  • If you need training, Qualtrics training is available online. Please click on the below link to find training or help that suit your needs https://ims.uthscsa.edu/technology_support/pdf/other/Qualtrics%20Online%20Training%20Guide.pdf
• I want to look up Qualtrics design issues.  What website can I use?
  • https://www.qualtrics.com/support/?utm_medium=product&utm_source=help&utm_campaign=qualtrics%20support
  • I see that this website has the option to LOGIN.  How do I login to the support/help website?
    • While it is not necessary to login to search for support/help, you can create a login username and password for assistance.
    • This site does NOT use the same login credentials as when accessing Qualtrics.  You must CREATE an account username and password for access to this site.
• I need more Qualtrics training
  • If you need more help, you can email (support@qualtrics.com)  or call (1-800-340-9194) Qualtrics support
• I need Qualtrics support for my issue
  • If you need more help, you can email (support@qualtrics.com)  or call (1-800-340-9194) Qualtrics support
  • 24x7 online support is available using the Help & Feedback link within Qualtrics (top right of page)
• I would like to have a feature in my survey that is not currently activated, and Qualtrics says to contact the administrator.
  • If a feature is not activated, there is typically a yearly cost involved.  If your department wants to pay for the activation/yearly maintenance, contact BSS-ACT@uthscsa.edu.
• The survey I created says that it is not ADA compliant.  Can I send it anyway?
  • No, surveys have to be ADA compliant to be sent.  The system will not allow you to send a survey that is not in compliance
• What tip sheets are available, and where can I get them?
  • Email BSS-ACT@uthscsa.edu
  • Tip sheets currently available:
    • How to distribute surveys in Qualtrics
    • How to view Results of a survey
    • Qualtrics -- deleting responses
    • Qualtrics - export data collected from a survey
    • Qualtrics Adding a contact list
    • Qualtrics Exporting a Survey
    • Qualtrics How to Share a Survey