Problem:
User needs to change their mail configuration in the native iPhone mail app after being migrated to Exchange Online.
Resolution:
User will need to have their UTHSCSA Exchange account already configured on their iPhone to be able to edit it to use new settings for Exchange Online Email which is part of Office 365. Otherwise, they’ll need to add it as a new account. Steps for both are below.
Steps to modify an existing account:
1. Go to Settings, Passwords and Accounts.
2. Under “Accounts”, tap your Exchange account. On the setting screen, make sure the following settings are is configured as indicated:
Server: outlook.office365.com
Domain: Blank. If “uthscsa” is here already, remove it.
Username: username@win.uthscsa.edu (If the @win.uthscsa.edu is missing, add it.)
3. Click “Save” in the top right corner. If everything is configured correctly, you should get check marks on all the settings:
4. Close the settings and open your e-mail app. Give it a minute to start synchronize.
If this process doesn’t work, you will have to delete your existing UTHSCSA Exchange mail profile and create a new one.
Steps to add a new account:
1. Go to Settings, Passwords and Accounts.
2. Under ACCOUNTS, Select Add Account.
3. Select Exchange (not Outlook.com).
4. Chose “Configure Manually and follow the steps included below.
5. Enter your uthscsa.edu email address.Enter a description you’d like to display on your mobile device for this email account. (No one else will see this description name.)
6. An Exchange Device ID is displayed which is associated your uthscsa.edu email mailbox with this mobile device. (No action is required)
7. Re-enter your password. You may have to reenter your password several steps during this setup process. Leave the Domain field blank.
8. Enter your Username as: username@win.uthscsa.edu. Note the addition of “win” in the username. (Note that your email address is not changing; the inclusion of "win" in this step is just for this setup process.)
9. Enter your password. You may have to reenter your password several steps during this setup process.
10. Blue checkmarks will appear confirming the email mailbox has been setup correctly
11. Contacts will be turned off at first setup. If you wish to add all of your contacts to your mobile device’s contact list or remove existing uthscsa.edu Outlook contacts on this mobile device tap the switch next to contacts to green for added or grey for removed. If pop up occurs for contact retention, click the desired option.
12. You will now see the uthscsa.edu Exchange Outlook account listed under "Accounts" with the name you assigned under “Description” during setup.
13. Go to your mailbox icon on your home screen as you normally check email. The uthscsa.edu mailbox should appear in the list of email accounts you have set up with the name you assigned under “Description” during setup.
For additional articles on Exchange Online, click here.
If you need further assistance, please contact the Service Desk at 210-567-7777.