PaperCut Printers FAQ

1. Is there a file size limit for printing?

   There is no file size limit for printing using the PaperCut software.

   There is a 100 MB limit to Web Print.
    

2. How can I start using the shared campus printers?
    
   1. Faculty/Staff - logon to http://imstickets.uthscsa.edu and search for "Access to Shared Campus Printers". You will need to provide a PID to be billed only when you print/copy/scan. It will not be billed for requesting the service. Search the Knowledge Base for Shared Campus Printers to get information about installing the drivers and using the printer.
   2. Students - logon to https://utprinting.uthscsa.edu, click on Add Credit. Add funds to your PaperCut account using a credit card. If you do not have a Credit Card but need to use Cash, you can go to the Library or UT Print and ask them to add money to your account. Click Web Print and upload a document. Logon to http://imstickets.uthscsa.edu and search the Knowledge Base for instructions on using the printers. Use the keywords "Shared Campus Printers" in your search.

3. I thought we could use our PayPal account. There is no option for PayPal when I click on Add Credit.

   1. The original PayPal gateway did not work and IMS chose to change to a different payment gateway. You can use a credit card or go to the Library or UT Print with cash to add to your account.

4. Can I email a document from my personal email address?

   PaperCut doesn't print from emails but you can logon to https://utprinting.uthscsa.edu and upload your document for printing.

    

5. I need to scan a document. What are my choices?
   1. Scan to your UT Health SA email address.
   2. Scan to Home. Faculty and Staff can request their scans be sent to their Network Drive.

Logon to http://imstickets.uthscsa.edu and search for "Access to Shared Campus Printers".
Use this service to request your Network Drive or Home directory path be added for PaperCut Scan to Home.
Contact the IMS Service Desk if you have trouble finding your Network Drive path.

1. If the print out is damaged (toner streak, torn paper, etc), how do I get a refund?

   Contact UT Print:

   Phone: 210-567-2315

   Email: printingservices@uthscsa.edu

    

2. If I send a job to the printer but never print it out, do I still get charged?

   No. Print jobs will only be charged once you release it from a printer.

    

3. If I send a print job to the printer, how long do I have to release my print job?

   The print job will delete automatically after 5 days (7200 minutes).

    

4. How do I replenish the funds on my account?

   Click Here to view the KB Article, "Shared Campus Printers - Add money to account".

    

5. If I need a special print size or option that is not available, where can I go? 

   UT Print can handle any of your printing needs.

   Contact UT Print:

   Phone: 210-567-2315

   Email: printingservices@uthscsa.edu

    

6. In the past, I installed the printer on my personal computer.  Is this still an option?

   Yes. You can install the printer software by going to the link \\papercut.uthscsa.edu\pcprint\ and installing the drivers for your computer. You can also print without the software by uploading your documents to https://utprinting.uthscsa.edu. Logon with your UT Health SA account and go to Web Print.

    

7. What file formats are accepted when using the email submission or the web print option?

   The following file types are allowed: Microsoft Excel xlam, xls, xlsb, xlsm, xlsx, xltm, xltx Microsoft PowerPoint pot, potm, potx, ppam, pps, ppsm, ppsx, ppt, pptm, pptx Microsoft Word doc, docm, docx, dot, dotm, dotx, rtf, txt PDF pdf Picture Files bmp, dib, gif, jfif, jif, jpe, jpeg, jpg, png, tif, tiff.

    

8. Can I get a refund for the remaining balance in my account when I leave UT Health SA?

   No. Refunds will not be given. Adding funds to your account is quick so keep the amount in your account small.

    

9. From where can I print to the new system?

   Anywhere on campus (use HSCWave WIFI for mobile devices). If you are off campus, you can logon to VPN to print a document.

    

10. What if I have questions or problems?  Who do I contact?

    Contact UT Print:

    Phone: 210-567-2315

    Email: printingservices@uthscsa.edu