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Before starting, please gather the Computer Name and IP address of the computer that you are trying to connect to. The picture below shows where you can get this information. Also, Both devices must be powered on and connected to the UTHSCSA network. Mac computers do not have the Microsoft Remote Desktop app pre installed so you will need to install it on the Mac. If the computer you will be using is at home or away from the network, you must be successfully connected to the Global Protect VPN.
The following instructions can be used to install the Microsoft Remote Desktop app on your Mac. If you already have the app installed you can skip to the next session to setup the connection.
Microsoft Remote Desktop app installation instructions.
Navigate to the following site on your Mac or click the app logo.
https://apps.apple.com/us/app/microsoft-remote-desktop/id1295203466?mt=12
Click on the option to get the app.
After installation installation has been completed, you can proceed with the connection.
Steps for establishing a connection.
Navigate to your app library on the Mac and launch the Microsoft Remote Desktop app.
You can select "Yes" or "Not now" according to your preference on the Help us make....better? popup
Click "Continue" on the access screen to get microphone and camera access prompts.
Please select the appropriate choice for your situation. *If you are utilizing video conferencing/telehealth visits you will want to allow this feature.
Again, Make the appropriate choice for your situation. *If you are utilizing a softphone(Jabber)/Video Conferencing/Telehealth visits you will want to allow this feature.
Next, Click on the Add PC button
Enter the computer name or IP address. *If you are connecting to an academic computer add the ".win.uthscsa.edu" on the end of the computer name. If you are connecting to a clinical computer add ".utmsa.local" to the end. If you are using the IP address do not add .win.uthscsa.edu or the .utmsa.local.
On the user account: click the drop-down and select "Add user account...". Enter your username with the following format uthscsa\username enter your password, then click the "Add" button.
Before you click on the Add button you can go through the tabs to see if the connection is set for your preferences, then click the "Add" button.
Once it saves and adds the connection to the app, you can double-click on the computer connection to proceed, unless you need to edit settings for the connection when you load the app going forward the following steps will be all you need to do to connect to the remote computer.
Click "Continue" on the certificate popup
